31.01.2022 – 15:20
Dusseldorf, Germany and San Francisco and London and Sydney, March 12, 2020 /PRNewswire/
Gartner® has recognized Cognigy as a “Leader” for its comprehensive vision and ability to execute
Cognigy, a global leader in omnichannel customer and agent service automation, has been recognized by Gartner® as a “Leader” in the Magic QuadrantTM for Enterprise Conversational AI Platforms for its Cognigy.AI product offering. A copy of the report can be viewed here. The evaluation is based on specific criteria that analyze the completeness of the vision and the company’s ability to implement it.
“We are extremely proud to be recognized by Gartner as a Leader in the Magic Quadrant,” said Philipp Heltewig, CEO and Co-Founder at Cognigy Democratizing Conversational AI development and making intelligent virtual agents more accessible to customers and employees, ultimately contributing to an improved customer and employee experience.”
According to Gartner, enterprise conversational AI platforms automate numerous chatbot use cases within an organization and enable the development of bots that are orchestrated and operationalized across multiple business units. According to the market research firm, executive users responsible for conversational AI implementations should use this Magic Quadrant to identify suitable vendors.
Cognigy.AI is an automation platform that enables companies to easily create and deploy AI-powered virtual agents that automatically handle customer and employee calls and chats. The powerful low-code user interface allows all users of the platform, from AI experts to non-technical employees, to program voice and chatbots by hand and offer them in over 100 languages.
According to Gartner, enterprise conversational AI platforms (Enterprise CAIP) are a subset of the conversational AI market, often referred to in the media as chatbot platforms. However, the Enterprise CAIP market is focused on the needs of larger companies. It targets multiple use cases, conversational channels (i.e., voice, chat, text, and email), and the ability to operationalize across the enterprise.
Cognigy’s platform offers a wide range of functions for different use cases, making it the ideal choice for companies that want to expand the use of conversational AI to other areas of the company. With flexible deployment options, deep integration capabilities, multi-language support, and robust no-code tools, Cognigy.AI provides the agility needed to serve the multitude of growing needs of large enterprises. The solution also facilitates the implementation of conversational AI in complex existing architectures.
The Gartner Magic Quadrant reports are the result of rigorous, fact-based research in specific markets and provide a comprehensive view of the relative position of vendors in high-growth markets with strong vendor differentiation. Providers are divided into four quadrants: Leader, Challenger, Visionary and Niche Provider. The research enables organizations to derive the greatest benefit from market analysis tailored to their unique business and technology needs.
A free copy of the Magic Quadrant is available at the following link: https://www.cognigy.com/gartner-magic-quadrant-2022-enterprise-conversational-ai-platforms. There, interested parties can find out more about the respective properties of the different offers from Cognigy and the other providers.
Sign up for the Cognigy newsletter, which offers exciting insights into the topic of Conversational AI.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research publication, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the US and worldwide and is used herein with permission. All rights reserved.
Source: Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms,” by analysts Magnus Revang, Anthony Mullen, and Bern Elliot. January 24, 2022.
Cognigy is a global leader in conversational AI to support customer service automation. With the low-code platform Cognigy.AI, companies can automate their contact centers for customer and employee communication with intelligent voice and chatbots. Cognigy.AI delivers compelling user experiences through accurate, reliable intent recognition, human-like dialogs, and seamless integration with backend systems, and significantly reduces support costs. Available in SaaS and on-premises environments, Cognigy.AI supports conversations in any language and across any channel including phone, web chat, SMS and mobile apps. Cognigy’s global customer portfolio includes Daimler, Bosch, Henkel, Lufthansa, Salzburg AG and many more. Learn more at cognigy.com.
FleishmanHillard Germany GmbH,
+49 211 54087-735
Original content by: Cognigy, transmitted by news aktuell