▷ Launch of ‘Centricity powered by BCD’ – patient-oriented solutions for …


27.10.2021 – 12:21

BCD Travel Germany GmbH

Utrecht (ots)

BCD’s Life Sciences Center of Excellence today announced the launch of Centricity powered by BCD known. Centricity forms an independent offering for life sciences companies with a focus on patient concierge services, logistics, payment, required special facilities and engagement strategies.

BCD draws on over 20 years of experience and in-depth knowledge from working with more than 100 customers in over 40 therapeutic areas and serves 90 percent of the 20 largest pharmaceutical companies. This makes BCD the global leader in meeting and business travel services for the life sciences industry. Centricity builds on this expertise by centralizing services and providing customers with flexible solutions that optimize the patient experience.

Centricity is another step in meeting the unique needs of our life sciences customers, “said Kessie Bratko, Senior Vice President Global Client Team, Centricity & LSCOE Senior Executive at BCD.” We first announced earlier this year that we were customers support with patient-centered programs. Since then we have further expanded our range and expertise. We are able to deliver immediate improvements to patient service. The name ‘Centricity’ illustrates our philosophy of putting the patient first. Ultimately, this will benefit a broader life sciences community as we improve patient engagement, increase satisfaction, and increase patient loyalty. ”

advantages of Centricity:

  • Concierge Services: Patient care by former care and support staff offers patients a single point of contact for all travel, logistics and payment requirements. A trusting cooperation, tailor-made services and the necessary empathy lead to optimal support.
  • Coordination of special needs: Patients need a special service. Advanced solutions include accommodation accessibility, extended flight connection times, special diets and after-hours support.
  • Payment and Refunds: Prepaid travel and logistics expenses, as well as quick refunds, scholarships, or rechargeable debit card options reduce the financial burden on patients.
  • Improved patient communication: engagement strategies support the patient during their journey. Specialized offers, from travel planning to notifications during the trip and real-time information on passenger transport improve the travel experience for patients and enable those involved to concentrate on core tasks.
  • Optimized supplier relationships: Centricity provides access to BCD’s best practices, technologies and global presence. A strong network of global partners works together to drive the development of patient-centered programs.

“We understand the needs of life sciences companies very well and know how to meet their needs,” said Jessica Azoulay, vice president of global client team, Centricity & LSCOE senior lead at BCD. “Regardless of the nature of the interaction, from research and development to the marketing of products, we know that providing patients with the support they need is critical. Patients face physical, emotional and financial stress. When they participate When considering a clinical trial, they must weigh their general health, family and other daily commitments, contingency planning and loss of income – all while managing disease and treatment. Our teams understand these personal dynamics and are able to get through To provide the right solution based on trusting relationships and empathetic service. ”

Centricity is available worldwide. You can find more information here or under Case Studies.

About BCD Travel

BCD Travel helps companies to fully exploit the potential of their travel costs: We give travelers the right tools so that they can travel safely and productively and make prudent decisions during the trip. We work in partnership with travel managers and buyers to simplify business travel, reduce costs, increase traveler satisfaction and help companies achieve their business goals. In short, we help our customers in 109 countries travel smart and achieve more. Our global retention rate is 98%, the best in the industry. You can find out more about us at www.bcdtravel.com.

About BCD Group

BCD Group is a market leader in the travel sector. The company is privately owned and was founded in 1975 by John Fentener van Vlissingen. It consists of BCD Travel (global business travel management including subsidiary BCD Meetings & Events), Park ‘N Fly (airport parking) and Airtrade (consolidator and fulfillment). More information at www.bcdgroup.com.

Press contact:

Antje Gasster
[email protected]
+49 30 40365 4288

Janneke Kraanen
[email protected]
+31 20 204 8053

Original content from: BCD Travel Germany GmbH, transmitted by news aktuell


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