▷ IR Announces Product Strategy to Increase Share of $ 1.2 Billion Market …

25.10.2021 – 18:31


Sydney (ots/PRNewswire)

The most important findings:

  • At IR Connect, IR announced an exciting product roadmap for the two solution suites IR Collaborate and IR Transact, which includes a number of new functions and products in the coming months.
  • Updates to IR Collaborate include the integration of ServiceNow and solutions for Microsoft calling and direct routing, personal device management and proactive video testing.
  • Updates to IR Transact include solutions for high-value payments and real-time payments, as well as a number of improvements to Payments Analytics.

IR (ASX: IRI), the world’s leading provider of experience management solutions for critical communication and collaboration, IT infrastructure and payment ecosystems, announced significant product updates to its IR Collaborate and IR Transact solution suites at its annual IR Connect conference to increase its share of a $ 1.2 billion market.

The product roadmap of IR Collaborate has expanded significantly, revealing details of new features and products that will be introduced over the next few months, including:

  • ServiceNow integration – enables end-to-end IT and telecommunications service management in real time and helps customers to shorten solution times and improve the user experience.
  • Webex in the cloud – A SaaS-only version of Webex Experience Management with simplified onboarding and configuration, allowing customers to reduce time to value and choose the deployment model that best suits their needs.
  • SBCs in der Cloud – enables customers to monitor SBCs on site via the cloud and offers deeper insights into SBC status, SIP trunks, VoIP call quality, licenses and certificates.
  • Microsoft Calling und Direct Routing – For detailed insights into usage, real-time performance transparency, in-depth troubleshooting and end-to-end call visualization via EQ360.
  • Management of personal devices – partnerships with Jabra and Logitech enable Collaborates to collect device data that enriches insight into the experience and helps pinpoint the root cause of audio and video quality issues.
  • Videotests – Video testing services enable proactive availability and capacity testing of video calls to prevent video-related issues and ensure high quality collaboration.

at IR Transact the participants got an insight into the realignment of the range of solutions in order to better meet the requirements of the market:

  • High quality payment transactions – for easy monitoring and identification of blockages in the complex workflows of high-quality payment transactions by providing insights into the transaction status, volume and anomalies.
  • Real-time payments – to monitor and manage payments in real time and to track workflows in detail to ensure the overall health of payments.
  • Improvements in Payments Analytics – Including Single Sign On (SSO), improved charts and support for multiple time zones.
  • Further Features and improvementssuch as B. Liquidity monitoring, enhancements to the integration toolkit, improvements to the data model and predictive analyzes.

If you’d like more information about these product updates, please still feel free to contact Register IR Connectto keep track of product sessions on demand.

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Press contact:

Stuart Matthewman
[email protected]

Original content by: IR, transmitted by news aktuell


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