A year later, they ignore the call to give change in trucks

As they had problems with the prepaid card, Alfredo and his brother, users of public transport, decided to pay their tickets with coins that add up to 10 pesos.

However, as the machines installed in the trucks do not give them change, a week they lose 36 pesos.

Like them, other inhabitants of the Guadalajara Metropolitan Area (ZMG) “give away” their money, since the devices do not return the remaining 50 cents.

This occurs even though in July 2020 the State Human Rights Commission Jalisco (CEDHJ) recommended to the Secretary of Transportation (setran) and the Urban Electric Train System (Siteur) ensure that the piggy banks returned the surplus.

It also requested that the State Anticorruption Prosecutor’s Office initiate an investigation related to the collection, amount and final destination of the resources accumulated in this way and determine if there were elements constituting a crime.

The CEDHJ indicated that the legal representatives of the route-company model were ordered to urge the drivers to return change as far as possible.

Siteur responded that it channels passengers to the card modules found at the Tetlán, Juárez and Periférico Sur stations, where the Revenue area of ​​the state agency processes the return.

Regarding the investigation that he requested from the Anticorruption Prosecutor’s Office, he replied that the research folder that was generated was temporarily archived.

Javier Armenta, president of the Federation of University Students (FEU) and member of the Citizen Observatory of Mobility and Transportation, said that from the beginning the collection system was “treacherous and advantageous.”

“Far from being a system that helps people, it is only to abuse,” he said.

The student leader pointed out that the only recourse left is to denounce publicly, since The Judicial Power rejected the amparo filed by the FIRE and the setran ignores the call of the CEDHJ.

Alfredo, dissatisfied because the piggy banks do not return the change; He has also had problems using the EL INFORMADOR / G prepaid card. Rooster

Brothers lose 36 pesos a week on trucks

To go to work and return home, Alfredo and his brother use six trucks each day. They pay each ticket with coins that add up to 10 pesos, as they have had problems with the prepaid card, such as double charges. A week they lose 36 pesos.

“We have recharged the cards, but sometimes we arrive, pay and say that it is insufficient, or they charge us double and we have to go back to recharge. It is wasted time. It is a high rate and it affects our economy: 36 pesos that we give away every week. It’s worse when one of the coins doesn’t grab it or swallows it and we have to put another one, ”he shared.

He added that he hopes there will soon be some way to be reimbursed for the 50 cents he overpays on each trip.

It’s not the only one. Mary takes four trucks a day six days a week. In other words, he “gives away” 12 pesos a week.

“That money helps me for another ticket. It’s wrong that they don’t give us change. It is difficult to change because everyone needs it. Also with the card they steal because the drivers tell you that he did not dial and when you least think there are two tickets, “he said.

In July 2020, the Jalisco State Human Rights Commission (CEDHJ) issued a recommendation to the Ministry of Transportation (Setran) and the Urban Electric Train System (Siteur) to guarantee users that the piggy banks give change.

The CEDHJ requested that the Anticorruption Prosecutor’s Office initiate an investigation related to the collection, amount and final destination of the surplus of 50 cents and to determine if there are constituent elements of a crime.

Setran expressed that it has sought to improve the public transport system, including its collection, for which the user is asked to pay through the prepaid electronic card.

Only Siteur is empowered to make the refund by presenting a proof of payment for the 10 pesos, “Although the technical standard does not specify that the collection team must make a change.”

“From the beginning of the administration we have dedicated our maximum effort to correct the deficiencies regarding the fractional rate with actions focused on the installation of the collection equipment, the migration of users to the use of an electronic payment card and consolidating a recharge network external, “said Setran last year through a statement.


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