▷ With the aim of meeting customers’ needs, GWM wins several …

24.10.2021 – 21:17


Baoding, China (ots/PRNewswire)

On October 12, the GWM models won first place in three awards in the CACSI evaluation 2021.

In terms of satisfaction with the products, the HAVAL H6 won first place in the CACSI segment of compact SUVs between 100,000 and 150,000 RMB. HAVAL DAGOU and WEY Mocha (for the Chinese market) won the first prizes of the “Market Spotlight SUV 2021”. In addition, WEY and HAVAL won the championships in the areas of pre-sales, mid-sales and after-sales when assessing satisfaction with product service.

The CACSI assessment has been carried out for 20 years. It is accredited by the CHINA ASSOCIATION FOR QUALITY, a leading testing and evaluation agency in China that uses a globally uniform, advanced data processing model to evaluate products. The test and evaluation results not only represent a positive reference for customers’ vehicle purchases, but also help automotive companies to improve product quality.

At the Overseas Distributors Online Conference in August this year, Kong Lingbin, GWM’s Director of After-Sales Service, said: “Only when we know the needs of our customers can we develop products and services with soul.”

In order to meet the different requirements of users around the world, GWM is dedicated to improving its products and improving service quality in many markets around the world. In Russia, the company launched the high-end GWM POER pickup truck in June this year and received praise from a large number of local users.

“I was very satisfied with the quality and the driving experience of the GWM POER. The perfect combination of a 2.0 liter diesel engine and a ZF 8AT automatic transmission ensures good acceleration in all conditions. The GWM POER is like that on paved roads as comfortable as an SUV, “said one user after a test drive.

In the Thai market, in order to learn more about consumer needs and improve customer satisfaction with the quality of service, GWM has partnered with NIDA Poll, a leading polling company, to create the “Listening to the Voice of Thai Customers” event. This event attracted thousands of local customers who interacted with the sales force. After that, GWM updated its sales channels in order to solve the problem raised by customers of the difficulty of obtaining information about models. Currently, GWM has set up many new adventure shops in shopping malls and urban salesrooms and set up a User Experience Center in Bangkok.

To make it easier for customers to find out more about our products, GWM has also set up mobile showrooms in shopping malls in South Africa and offered the “Virtual Test Drive” service online in Australia.

Liu Xiangshang, Vice President of GWM, said, “Only if we address our customers’ needs and provide excellent service experiences can we win in the global market.”

Photo – https://mma.prnewswire.com/media/1667908/image_1.jpg

Press contact:

Pupu Li
[email protected]

Original content by: GWM, transmitted by news aktuell


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